Our members are being invited to sign up for a free online
presentation from motivational speaker and success coach Michael Heppell.
Michael will be
giving the Hearts and Minds for Customer Service talk, which will focus on
improving customer service, exclusively for our members on November 13 at 11am.
Peter
Burks, Chairman of the GCA, explained: “I attended the launch of Michael’s new
Hearts and Minds programme last month (October, 2013) and found it very
interesting. Attendees included leaders from a wide range of organisations,
including Sainsbury’s, Virgin and BMW.
“The
new programme is aimed at people who are genuinely passionate about customer
service, that’s definitely us and our members. I really liked what Michael was
saying so I asked him if he would present an online version of the presentation
for our members.
“The
webcast, which will last for an hour, will focus on the biggest mistakes most
organisations are making in their service offerings, why Michael thinks 90% of
customer service training is a waste of time and what people can do to improve
their customer service. I think the talk will be very valuable for all our
members so hope lots of people will tune in.”
Anyone
wishing to sign up for the webinar should call our office on 0118 930 8918 or
email info@gca.org.uk.
Peter
added: “I’m really excited about this opportunity. I think it’s brilliant that
Michael is keen to work with us and pleased that he can see we ‘get’ customer
service. If you’re interested in accessing the webcast, please call or email our
office as soon as possible to guarantee your place.”
Michael
is the international bestselling author of ‘How to be Brilliant’, ‘5 Star
Service’, ‘How to have a Brilliant Life’, ‘Flip It’ and ‘How To Save An Hour
Every Day’. His clients and advocates include: Argos, ASDA, the Association of
Colleges, EDF Energy, the Metropolitan Police, Microsoft, NHS Scotland, O2,
Pearson, Scottish Power, Vauxhall and Virgin Atlantic.
He
coaches and advises business leaders, including Simon Woodroffe OBE, Founder of
YO! Sushi. He’s also worked with TV presenter Davina McCall, Radio 1 DJ Sara
Cox, top athletes, filmmakers and successful entrepreneurs.
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